What Not To Say To Employees

Since my last entry consisted of things employees should never tell their boss, it is only fair to give those in leadership positions advice on what not to say to their employees. So here are 5 things a boss should never tell an employee:

"We have always done it this way." Not only does this keep your company from evolving and moving forward, but it's also a great way to discourage employees from taking initiative. In fact, it is very likely that they have some great ideas on how to do the job better. After all, they do have experience in their field, isn't that why you hired them in the first place?

"You are doing it wrong." Supervisors need to communicate their expectations clearly and give their employees the resources and support to do their job right. If employees are making mistakes, or not performing to standard, consider that you may be part of the problem, and can be part of the solution. Rather then giving vague instructions, communicate your expectations clearly and demonstrate a genuine interest in their professional development by guiding them to better performance.

"Because I said so." This is perhaps the worst use of authority, and the most ineffective way of gaining respect as a leader. Being the boss does not make you all-knowing. You should lead by teaching, inspiring and setting a good example. You must give respect in order to gain respect. Bottom line is that a good leader does not need to threaten.

"I do not have time to listen to your complaining." This statement is completely false because it is your job to listen to your employees' complaints. You should be actively seeking their feedback, even the negative, because they are the ones out there working with your clients, and delivering your products and services. Complaints can identify where improvements in processes and procedures need to be made. There are times where the issue can't be solved, but allowing you employee to vent can help maintain high morale and build loyalty.

"That is a no-brainer." This statement can come across as arrogant or condescending. The last thing you want to do is insult your employees or belittle them. After all, your job is to build up your employees, not tear them down- that's a no-brainer!

Ultimately leadership is about treating others with respect and guiding a strong team. As a boss your job is to encourage your employees to have the energy and motivation to be innovative, engaged and performing to the best of their abilities. So set a good example, respect your employees' skills and abilities, and give credit when credit is due.